Customer Rating: - Over Priced and Doesn't Work
We bought our Scooba last year. Right off the bat, we had the problems that most do... getting it to work. We got it to do that after pushing down the spring and priming it.
We were in ahh of the thing for about a month or two. Then it stopped working. We completely cleaned it, primed and it still didn't work. Finally, we got it to work, by starting and then letting the top tank to drop. This worked for awhile, until finally, it just won't even turn on. So now it sits in my living room do much of nothing.
Two other complaints... if even a little bit of water is left in tank, during your next wash it smells moldy. Also, finding the specific cleaner is impossible to find. Thus, you are forced to use other detergents (maybe why ours doesn't work).
Customer Rating: - 1 good wash, 2 fair, 1 awful = $100 per use
It seemed like a good idea. It wasn't. It cleaned the floor well just once. The next time, it didn't cover much square footage, but kept going over the same floor and left water. The third time, it left more water. The fourth time, it left all its water.
Even in the one good washing, it left the edges and corners dirty.
Customer Rating: - Works pretty much as advertised
I've had my Scooba for almost a month. Initially, I had concerns about the battery which would deplete before using up the tank. I contacted customer support. Listening to the tape while waiting for a rep, I was told that the Scooba battery should be able to do several tanks on one charge. WHen I spoke with the rep, she told me to charge the Scooba overnight and run it each day for 3-4 days. After complying there was no change to the battery life. I contacted iRobot's customer support again and they shipped me another battery with no questions or hassles. The second battery works great. I am very impressed with iRobot's customer support. I was able to speak with a human within a few minutes of calling and they were very interested in making things right.
With the new battery, my scooba can go through a couple tanks without recharging. Unlike the roomba, it is not designed to go over transitions (so it won't wash my carpets). Because of this, it does frequently get hung up on transitions and tell me that it's stuck. This has made it unlikely that if I turn it on and leave the house, it will go through a complete cycle while I am away. However, I think I can overcome this obstacle by purchasing another invisible wall. I'll try to remember to update this posting if it works.
So far the Scooba has been very easy to maintain. the brush, filter and little sucky thing all come out and clean up easily. This little guy certainly cleans the floor with a lot less effort from me than my mop does.
Customer Rating: - Battery problems seems hopless
As many other have complained about it kills it's batteries. It cleans the floor just fine, and though it's still work to keep the Scooba itself clean I like it when it worked. However it's first battery managed to clean the floor about a dozen times before it dies and would only run the Scooba for a few minutes. They sent a free replacement batter, and a re programmer, and new charging instructions. (don't leave it plugged in) contrary to the instructions that shipped with it. (leave it plugged in always).
however the second battery only lasted about a dozen cleanings and then dies as well, now it's just an boat anchor in my closet.
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- Over Priced and Doesn't Work
- 1 good wash, 2 fair, 1 awful = $100 per use
- Works pretty much as advertised
